Shipping

Domestic/International Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with tracking information. 

Domestic Shipping Rates

We offer $9 flat rate shipping to all of the United States, APO/FPO/DPO and territories for orders subtotaling under $75 prior to a shipping charge.

For all domestic U.S. orders subtotaling $75 or over prior to a shipping charge, we offer free shipping with the use of discount code "FREESHIP" entered at checkout. Please note that only one discount code may be used per transaction. Feel free to email us at pablo@smallbatchjamco.com if you had any issues entering the code and we will gladly apply the coupon on your behalf for a refund should your order meet the discount requirements.

Local pickup

If you plan to be coming through Pacifica, you can skip the shipping fees with the free local pickup option at checkout. After placing your order, your order will be prepared and ready for pick up within 1 business days. We will send you an email when your order is ready along with instructions since we do not have a storefront at this time. 

International Shipping

Through our awesome bulk mailing program with one of our logistical partners, we are pleased to offer international shipping to the following countries: 

  • Australia
  • Austria
  • Belarus
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • Colombia
  • Croatia
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Gibraltar
  • Greece
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Japan
  • Lebanon
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • United Arab Emirates
  • United Kingdom
  • Vietnam

 

Please note that not all 55 countries listed above are completely set up, so please shoot us a message at pablo@smallbatchjamco.com if you're having trouble checking out. Shipping charges for your order will be calculated and displayed at checkout. 

Canada Shipping Rates

Although we have some of the most economical shipping rates into our neighbor to the north, our best rates can be found for packages up to 3 lbs.

Shipping option

Estimated delivery time for Economy International

Price

1 jar

5 to 20 business days

$11.50

2 jars

5 to 20 business days

$15.00

3 jars

5 to 20 business days

$17.50

Orders with 4+ jars will be quoted on actual weight to destination using the calculated shipping tool at checkout for USPS First Class and Priority services.

Global Shipping Rates

We have some pretty exciting rates to the rest of the world as well...

Shipping option

Estimated delivery time for Economy International

Price

1 jar

5 to 20 business days

$16.50

2 jars

5 to 20 business days

$18.50

3 jars

5 to 20 business days

$24.50

Orders with 4+ jars will be quoted on actual weight to destination using the calculated shipping tool at checkout for USPS First Class and Priority services.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Small Batch Jam Co. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 days of receiving your delivery confirmation email, please contact us at pablo@smallbatchjamco.com with your name and order number, and we will look into it for you.

If you have any further questions, please don't hesitate to contact us at pablo@smallbatchjamco.com. Thank you for your support.